Quality Assurance Analyst / Frontline Source Group / Dallas, TX
Frontline Source Group/Dallas, TX
http://www.frontlinesourcegroup.com
Our Dallas, TX client is seeking a contract to possible hire Quality Assurance Analyst.
Summary: The Quality Assurance Analyst focuses primarily on the quality review and billing, continuing to learn the employee benefits industry, managing client issue resolution, and export documentation and set-up. Additional responsibilities include assisting client implementations, assisting Benefits Administrator on day-to-day administration and issue resolution and other special projects.
Responsibilities:
-Review and understand business and plan design requirements.
-Develop test plans and test all export files.
-Build/update client billing.
-Generate and monitoring ongoing client issues and deliverable.
-Develop and implement best practices.
-Review documentation of procedures and identify process improvements.
-Train other member of the benefit team.
-Provide feedback and developmental coaching to other team members.
-Build strong relationships with clients and business partners.
-Identify solutions for changing needs in market place.
-Perform other duties and responsibilities as assigned.
Qualifications:
-Bachelors degree and/or related experience.
-Demonstrated ability to provide superior Customer Service.
-Strong organizational, analytical and trouble shooting skills.
-Logical problem solver with excellent follow through and detail oriented skills.
-Ability to work in fast-paced, team environment.
-Strong interpersonal skills, oral and written communication skills.
-Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage.
-Basic MS Office, Access and Excel experience are required for this position.
-Must be able to work overtime during peak periods.
-Health and Welfare benefits knowledge is a huge plus.
-Accounting background is also a plus.
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Groupâ„¢ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, which location in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
Frontline Source Group is a proud sponsor of http://www.jobertalk.com. Please visit the site to get involved with social job networking across the web.
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